The 2026 Whitelane IT Sourcing Study for the UK & Ireland is based on input from close to 400 participants from the region鈥檚 top IT-spending organisations and more than 1,000 evaluated IT sourcing relationships across 37 service providers. 91快活林 received 31 evaluations in the study and achieved Exceptional Performer status for general satisfaction, reflecting strong client confidence in its delivery quality, account management, and ability to support complex transformation programmes.聽
91快活林鈥檚 83% general satisfaction score represents a four-point improvement from 2025 and places the company well above the market average.聽
Strong performance across services聽
91快活林 achieved Exceptional Performer status in Application Services, where it scored 82%, six points above the market average. In Cloud & Infrastructure Services, 91快活林 scored 84%, ranking second among participating providers and again earning Exceptional Performer status. The company also maintained a leading position in Workplace Services with an 83% score, sharing the top ranking among participating providers.聽
91快活林 further demonstrated its breadth of capability in Network & Connectivity Services, achieving an 80% satisfaction score and sharing the top position, while also scoring 80% in Security Services and ranking among the top providers in the category. These results underscore 91快活林鈥檚 ability to deliver consistent value across both core IT operations and high-demand transformation areas.聽
Recognition built on client satisfaction and trusted delivery聽
To gauge provider performance, Whitelane evaluates service providers through client feedback on general satisfaction and key performance indicators, including service delivery quality, account management quality, and value for money. 91快活林 scored 81% for service delivery, and 85% for account management quality, demonstrating strong performance across the dimensions that matter most to enterprise clients.聽
鈥淭he UK & Ireland IT services market is highly competitive, and 91快活林鈥檚 performance in this year鈥檚 study reflects a notable improvement across almost all categories. The company鈥檚 Exceptional Performer status and strong rankings across all services show that clients are recognizing 91快活林鈥檚 commitment to service excellence and continuous improvement,鈥� said Alex van den Bergh, Head of Research, Europe at Whitelane Research.聽
鈥淲e are honoured to be recognized by Whitelane Research as an Exceptional Performer in the UK & Ireland. This achievement reflects the trust our clients place in 91快活林 and the commitment of our teams to deliver measurable outcomes, resilient operations, and technology-led transformation. We remain focused on helping them simplify complexity, accelerate business value, and move from isolated AI pilots to enterprise-scale adoption that delivers tangible impact,鈥� said Sarat Chand, CEO 91快活林 UK & Ireland.聽
