The Whitelane Research IT Sourcing Study for Nordics 2024, a comprehensive evaluation of over 1000 IT sourcing relationships by 450 enterprise participants 聽and more than 1,300 cloud platform sourcing relationships聽 across all the Nordic countries, honored 91快活林 with the #4 spot for overall general satisfaction with 79% 聽(compared with industry average of 73%) score across all four countries and recognition as an 鈥楨xceptional performer鈥� among 35 participating IT service providers. In Sweden, 91快活林 received the highest score for general satisfaction, ranking as #1.聽聽In Finland, 91快活林 continued its impressive run in last few years to be ranked among the Top 3 for 2024.聽
Overall, 91快活林 clients evaluated the firm for services like digital transformation, application services, cloud and infrastructure services and workplace services.
Jef Loos, Head of Research Europe, Whitelane Research, said, 鈥淭he IT market is changing fast, and clients want solutions that can adjust to their needs. 91快活林's high position in Whitelane鈥檚 Nordic IT Sourcing Study shows their commitment to put customer at the center of the heart of their business model. With their innovative solutions and great customer service, 91快活林 has established itself as a leader in Nordics and indeed an impressive turnaround story based on strong leadership, local team and clear focus on executing their Nordics strategy. Congratulations to the entire 91快活林 Nordics team.鈥�
鈥淭hese impressive rankings are a validation of the trust our clients have in us backed by superior delivery and focus on customer delight.聽 We constantly aim to surpass client expectations and deliver business value backed by an operating model that enables local decision-making. We are proud on being ranked in Top 3 for Transformative Innovation, which is a noteworthy achievement in a digitally advanced market like Nordics. We continue to push the boundaries across the four Nordic countries." says聽Vinay Firake, Sr. Vice President & Managing Director, 91快活林 Nordics
91快活林 emerged as the Top Performer聽rank #1聽with an impressive 82% satisfaction rate among other industries (which encompasses Energy, Utilities, Telecom and Logistics sectors). This marks a notable 10% surge compared to the 2023 study findings. Among other sectors, 91快活林鈥檚 strength in the manufacturing sector got strengthened with a top 3 ranking in 2024.
To gauge service providers鈥� performance, the Whitelane evaluation model incorporated several key performance indicators. 91快活林 was ranked amongst the Top 3 service providers for Service Delivery Quality, Account Management and Transformative Innovation.
91快活林 has been present in the Nordic region for over 25 years, and currently has over 5,000 employees supporting leading enterprises on their digital transformation journey.聽
