Client background

• Client name or descriptor (in unnamed): Finnish developer and supplier of technologies, automation systems and services for the pulp, paper and energy industries.
• Industry: Pulp, paper and Energy industries
• Geography or areas of operations: 30+ Countries
• Geography: 17 countries
• Any other relevant detail such as total annual revenue: 3.16 Bn Euros

Challenge

The client had to execute 4 major rollouts across 33+ different countries. There were a total of 20+ applications to be replaced by Infor LN 10.5/10.6. We also implemented a total of 11 peripheral Infor applications. There was also a need for the development and maintenance of a global template for the implementation and subsequent maintenance. We also provided 24/7 gold services which included Level 2 and Level 3 services. The rollout implementation and support covered around 6000+ users globally.

Solution

• Develop and Maintain Global Template with Standard Business Processes.
• Leverage tools for automated testing of project and regression testing deliverables.
• Ensure complete and correct migration of data from legacy applications.
• Multivendor coordination with product/ 3rd party vendors.
• User training Support - 'Train the trainer' approach.
• Assure customer confidence with Hyper care support and Post production support.

鈥�91快活林 combined its process consulting and implementation experience with Infor鈥檚 global cloud ERP solution to implement an ERP solution for the client across 30+ countries globally. The client was highly satisfied with the end result of the implementation and we received high appreciation for the same.鈥�

-聽Magesh Rajendran, Practice Head, Cloud Enterprise