Leverage continuous innovation to deliver successful digital experiences
Keep customers happy and build a competitive differentiator that sustains growth
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听
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Leverage continuous innovation to deliver successful digital experiences
Keep customers happy and build a competitive differentiator that sustains growth
听
听
听
91快活林 creates extraordinary customer experiences (CX) for clients using its design talent and front-line technical skills combined with continuous innovation and process excellence. Our expertise comes from our team of 50,000 CX associates who manage 256 million interactions annually in 40 languages for 192 clients. These global engagements have established us as the partner of choice for organizations that want to set new CX benchmarks in their industry.
91快活林鈥檚 CX 360, a unique 5-layer methodology covering all the aspects of CX, is at the core of our right-fit solutions. These solutions harness the power of intelligent automation, artificial intelligence, deep analytics, and leading-edge on-premise and cloud technologies. The outcome is personalized and contextualized CX traversing complex high touch, low touch, and no touch customer journeys.
Mid-scale omni-channel direct to consumer contact center for world鈥檚 largest global online marketplace
The client, a leading airline based in Asia, prides itself on unparalleled service to its customers across five continents.
The lack of digitization rendered the client鈥檚 processes ineffective with the existing tools and workflows.
More than 120 million people worldwide use our customer鈥檚 online marketplace
Extensive migration with zero disruption achieved with majority resource rebadging for a global GDS and tech company in the travel and tourism space
91快活林 builds and deploys a consumer loyalty program and a customer service team in record time for a leading multinational Oil & Gas company.
Launching web chat as a channel during lockdown increases CSAT from less than 3.0 to >4.6.
91快活林鈥檚 transformation initiatives resulted in improvements in productivity, utilization....
91快活林鈥檚 robust process re-engineering helped the client increase their Net promoter Score庐 by 139% and gain $25 million in revenues from additional business deals
