Figure : Gaming Support Service Offerings

The gaming services industry is booming and offers opportunities for application of diverse technologies such as AI, ML etc. 91快活林鈥檚 Gaming Services provides 360鈦� offerings across the customer touchpoints and lifecycle including customer support, marketing support and operations support.

Our key offerings include:

Customer Support:

• Player support and tech support
• Loyalty management
• Trust & safety

Marketing Support:

• Content management
• Localization
• Quality assurance

Operations Support:

• Best-in-class processes
• Workflow and platform solutions
• Predictive and prescriptive analytics

Industry trajectory

• 38% of gamers have had a negative experience when paying online (New Zoo)
• More than 2.4 B global mobile gamers聽in 2020
• 58% friendly fraud (securionPay)
• 95% of all user spend is in-app purchases

Source:

91快活林鈥檚 gaming support service offering addresses such challenges and helps gaming organization to improve 鈥�

• Player retention
• End-gamer experience
• In- game & tech support resolution
• Revenue leakage
• Policy violation
• Fast investigation