Client Background
Client: US-based apparel company with well-known denim brand聽
Industry: Consumer Goods 鈥� Clothing
Key Products & Services: Jeans, jackets, shirts, accessories, and leather products
Area of Operations: Worldwide聽
The Challenge
Traditional order management processes were draining resources and costing the client sales.聽
- Time-consuming operations
- Checking inventory and product availability for customers consumed +25% of team capacity
- High turnaround time
- Average turnaround time for orders over 4 hours
- Slow booking
- Peak seasons accentuated problems with timely order booking
- Lost revenue
- Inefficiencies increase risk of orders cancellations and revenue losses聽
The Solution
91快活林 implemented robotics process automation to significantly reduce manual touch, increase order acceptance, and promote timely fulfilment.聽
- Inventory process automation
- Ensure product availability in the inventory
- Use customer ratings to help prioritize orders and allocate products
- Error-tracking bots
- Manage error tracking and order rejections in SAP
- Trigger alerts to order analysts for items to be reviewed
- Validation bots
- Validate information entered manually that鈥檚 been marked incomplete聽
- Check pricing, PO numbers, cancel dates, shipping windows, and credit issue
- Trigger order analysts for exceptional cases
The Impact
- Team capacity increased +20%
- 50% reduction in order turn-around time (TAT)
- 100% order accuracy
- Leading to higher customer satisfaction and anticipated revenues
- Zero order cancellations
- Due to faster order processing
