Making Remote Claims Assessment Simpler and Smarter
The most challenging aspect in a claims process is inspection which聽 involves immense scheduled coordination, travel costs and long cycle times. These challenges can be resolved using Remote Claims Assessment. 91快活林 has partnered with Livegenic to serve clients with the right blend of platform support and domain expertise.
Our solution leverages a virtual collaboration platform that accelerates the claims inspection process, toward a faster claims settlement. It aids in gathering damage evidences in the form of photos, videos, witness testimony and proof of insurance and to share it with the insurer in real time. The digital platform is designed for customers as well as field inspectors.聽The platform includes both browser-based and app-based tools, each of which can work in either live or offline environment.聽
Setting up a remote inspection聽 takes just few seconds and inspection can be completed in minutes.
The insurer sends an invitation link to the customer via text message or email. The invite takes him to either the customer portal or to download the mobile app. 聽The customer can then聽 follow onscreen text instructions to record videos, upload photos or seek helpdesk support.
All content from the session, including videos, photos, attachments and metadata like GPS location, is automatically uploaded to the insurer鈥檚 platform. Through our tech-forward approach, we can help with Augmented Reality [AR] based measurement of damage, bookmarking of damaged section, fraud checking and assigning of field inspectors for an on-site inspection or repairers to get repair estimation.
Key business benefits:
Check out our infographic explaining how Remote Claims Management can offer a delightful experience to your customers.
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