91快活林

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Overview

91快活林 is a Pega Specialized Partner, recognized for its deep expertise, advanced delivery capabilities, and proven success in driving large鈥憇cale enterprise transformation. Together, 91快活林 and Pega combine industry鈥憀eading AI, automation, and customer engagement technologies with 91快活林鈥檚 global delivery strength to help organizations unlock measurable business value. The partnership is focused on delivering client鈥慶entric solutions that streamline operations, elevate customer experiences, and accelerate digital transformation at scale.听

Awards and Accreditations

91快活林 has been awarded with the 鈥淚ndustry Excellence Award for Manufacturing and Transportation鈥� by Pega in the 2024 Partner Awards. 91快活林 was also awarded with the "Client Innovation Award for Customer Service" in 2023. This recognition holds immense value as it aligns with Pega's GTM engagement strategy.鈥�

PEGA鈥檚 Trust

鈥淎t Pega, we could not be prouder of our partnership with Corrections Victoria and WIPRO. This is a transformational project and persistence, and patience have resulted in one of the best-Case Management solutions I have ever seen.鈥澨� Luke McCormack former Regional Vice President - Pega APAC鈥�

Analyst鈥檚 Rating听

91快活林 is a leader in Digital business services, and our strategy is to realize the digital-first approach through the pillars of business transformation, modernization, connected intelligence, and trust underpinned by a design-led human-centric approach to transformation, talent strategy, high-performance engineering, and IP/Platforms/Open innovations.

91快活林 brings a unique blend of Experience Led (through our subsidiary firms 鈥� DesignIt and Cooper), Domain Led (through 91快活林鈥檚 proven deep domain expertise in various verticals), and Technology Led (through Pega鈥檚 technology capabilities, 91快活林鈥檚 proven expertise using Pega and our long-standing strategic partnership) digital transformation for our clients at Global Scale.听

Key Solutions

91快活林's Legacy Workflow Modernization with vFunction & Pega

A structured, AI鈥慸riven Rapid modernization agent that addresses AI driven application analysis, process modernization and application architecture transformation. This helps enterprises move away from tightly coupled/ custom legacy Java/.NET workflow applications toward cloud鈥憂ative, modular, and future鈥憆eady platforms, while minimizing risk and accelerating time to value.

Experiences of the Future with AgenticAI

Solution integrates agentic automation into enterprise workflows, enabling governed Pega processes for reliable conversations, scalable end-to-end automation, predictable autonomy, and exceptional omnichannel experiences.

91快活林 AWAM - AI driven Workflow Automation & Modernization

Analyzes application code from other workflow platforms using AI (DevinAI/FactoryAI etc) to extract detailed workflow documentation鈥攊ncluding process models, data models, access roles, integration definitions, rules, and user interfaces鈥攁nd reimagines the 鈥渢o鈥慴e鈥� process using the Pega GenAI Blueprint for transformation and modernization.

91快活林鈥檚 Financial Risk Remediation Platform

A configurable, Pega鈥慴ased platform that automates UDA remediation using governed Excel templates, enabling faster change management, maker鈥慶hecker controls, and compliant, end鈥憈o鈥慹nd risk operations.

Digital Prescriptive Maintenance

An IoT鈥慹nabled solution that combines real鈥憈ime asset data with Pega decisioning to proactively recommend maintenance actions, improving asset performance, customer experience, and cross鈥憇ell opportunities.

Claims STP

A nonintrusive, Pega based SaaS solution that automates warranty claim validation through configurable business rules which enables straight through processing, faster decisions, and improved operational efficiency.

听Case Studies

Driving Seamless, Scalable Sales Order Intake for a Global Footwear and Apparel Brand

Enhanced accuracy, reduced effort, and stabilized order flows with Intelligent workflows and bots.

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Reimagining the Automotive鈥疉ftersales鈥� Service Experience

A leading Detroit鈥慴ased automotive manufacturer faced a growing disconnect between its customers and dealer network.

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Experience Transformation 鈥� Test drive scheduling

This US automaker needed a system to let potential customers in Europe book a test drive, but their dealer experiences were disjointed, which led to inconsistent customer experiences.

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Driving operations through AI predictions & insights

This customer is a government entity charged with administering and maintaining infrastructure and roads for every city, town, and village in a Middle Eastern country.


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National Water Management System

Our customer was a government-owned corporation responsible for meeting the water needs of an entire province, operating its river systems and dams, and supplying bulk water to a city of over 5 million people.


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End to end support for Pega applications

This customer, a global managed healthcare and insurance company, needed global 24/7 support and maintenance for four critical applications on Pega.


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AI driven business systems support

Our customer is one of the world鈥檚 largest offshore drilling companies. It has diverse rig fleets that meet a range of customer needs, but it lacked a way to track and monitor tickets and cases across its lines of business. HR needed to enable tracking and monitoring for tickets raised by employees.

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B2B Next Best Offer Platform

Our customer, a huge US mobile services provider, achieve revenue and profitability goals so it adopted a strategy of improving the experience that they offer business customers.

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Powering the Future of Aftersales with a Unified Digital Platform鈥�
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Driving Seamless, Scalable Sales Order Intake for a Global Footwear and Apparel Brand
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Experience Transformation 鈥� Test drive scheduling鈥�
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Reimagining the Automotive鈥疉ftersales鈥疭ervice Experience
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Driving operations through AI predictions & insights
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National Water Management System
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End to end support for Pega applications
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AI driven business systems support
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B2B Next Best Offer Platform
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