Client
A utility company serving millions of customers with gas and electricity.
Business objectives
The client operates in a highly regulated environment where ensuring worker safety through skills and competency management are critical operational priorities. They were manually managing these competency requirements.
The Canadian Gas Association (CGA) introduced new regulatory guidelines that included managing 鈥榦bserved competency鈥�. This was in addition to the existing requirement to manage worker skills and competency.
- The enhanced regulation mandates that worker capability be observed and deemed competent by a Supervisor.
- This 鈥榦bserved competency鈥� requires our client to revisit the legacy system and refine the applications that supports these business processes.
How 91快活林 delivered Client Success
91快活林 leveraged its consulting capabilities in Skill and Competency Management, and its deep understanding of the 肠濒颈别苍迟鈥檚 IT ecosystem to select a suitable solution, with all the features needed to comply with CGA鈥檚 regulations. The overall approach followed is summarized below.聽聽
- 91快活林 consultants conducted workshops to gather new business requirements. They worked closely with the 肠濒颈别苍迟鈥檚 business stakeholders, to understand the 鈥榓s-is鈥� business process and developed the 鈥榯o-be鈥� (business process), in line with the new regulations by CGA around observed competency.
- Based on our deep understanding of the 肠濒颈别苍迟鈥檚 IT landscape, we defined non-functional requirements.
- We leveraged our consulting practice expertise to advise the business on critical capabilities needed for effective management of skill and competency.
- We used the SAFE framework to evaluate vendor responses and conducted a detailed analysis to rank all vendor responses and demonstrations. As part of the final report, we provided recommendations and a rollout approach. The diagram below illustrates our vendor evaluation approach.
